Consumed credit is non-refundable; unused credit is refundable; our failures are fully on us.
Unused credits: within 30 days of purchase, the unconsumed portion of that purchase can be refunded to the original payment method.
Service failures: if our fault caused a missing top-up or an incorrect deduction, we restore or refund it in full after verification.
Duplicate or erroneous charges: refunded within 48 hours of confirmation.
Consumed credits: AI inference is consumed at call time and the upstream cost is already incurred, so used credit cannot be refunded.
Unused balance older than 30 days: it can be converted to service time or transferred to another account, but is no longer refundable to cash.
Accounts terminated for violating the Terms forfeit unused credit.
Send it through Feedback at the top of the desktop app or email kelvin12399@icloud.com, with your account and order number; verified requests complete within 7 business days.
Top-ups bought through Apple In-App Purchase are paid to Apple; request those refunds from Apple.